{"id":55757,"date":"2025-05-06T09:02:25","date_gmt":"2025-05-06T07:02:25","guid":{"rendered":"https:\/\/www.resail.org\/politique-de-retour\/"},"modified":"2025-09-04T11:49:19","modified_gmt":"2025-09-04T09:49:19","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/www.resail.org\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55757\" class=\"elementor elementor-55757 elementor-11276\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3b5d8 e-flex e-con-boxed e-con e-parent\" data-id=\"7a3b5d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39a8eed elementor-widget elementor-widget-heading\" data-id=\"39a8eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba8e4e5 e-flex e-con-boxed e-con e-parent\" data-id=\"ba8e4e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a16f696 elementor-widget elementor-widget-text-editor\" data-id=\"a16f696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Date d&rsquo;entr\u00e9e en vigueur :<\/strong> 1er mai 2025<br><strong>Derni\u00e8re mise \u00e0 jour :<\/strong> 1er mai 2025<\/p><p>Chez <strong>Resail.org<\/strong>, nous voulons que vous soyez satisfait de votre achat. Cette politique de retour et de remboursement explique comment les retours, les annulations et les remboursements fonctionnent sur notre plateforme. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c79a3bb e-flex e-con-boxed e-con e-parent\" data-id=\"c79a3bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f2f755 elementor-widget elementor-widget-heading\" data-id=\"9f2f755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Mod\u00e8le de march\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd784a elementor-widget elementor-widget-text-editor\" data-id=\"3cd784a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resail.org est une place de march\u00e9 qui met en relation des acheteurs et des vendeurs ind\u00e9pendants. En tant que tel, chaque vendeur est responsable de ses propres politiques de retour et de remboursement, \u00e0 condition qu&rsquo;elles soient conformes aux normes de protection des consommateurs de l&rsquo;UE. <\/p><p>Nous demandons \u00e0 tous les vendeurs sur Resail de se conformer \u00e0 nos <strong>normes minimales de retour<\/strong>, comme indiqu\u00e9 ci-dessous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b4c9fa e-flex e-con-boxed e-con e-parent\" data-id=\"0b4c9fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bfc42b elementor-widget elementor-widget-heading\" data-id=\"1bfc42b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Droit de r\u00e9tractation (acheteurs de l'UE)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a522196 elementor-widget elementor-widget-text-editor\" data-id=\"a522196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous \u00eates un acheteur situ\u00e9 dans l&rsquo;Union europ\u00e9enne, vous avez le <strong>droit de renoncer \u00e0<\/strong> votre achat dans les <strong>14 jours<\/strong> suivant la r\u00e9ception de l&rsquo;article, sans donner de raison.<\/p><p><strong>Pour exercer ce droit :<\/strong><\/p><ul><li>Vous devez en informer le vendeur directement via le syst\u00e8me de messagerie ou de demande de retour de la plateforme.<\/li><li>Vous devez retourner l&rsquo;article dans l&rsquo;\u00e9tat o\u00f9 vous l&rsquo;avez re\u00e7u, avec l&#8217;emballage d&rsquo;origine (le cas \u00e9ch\u00e9ant), dans les <strong>14 jours<\/strong> suivant la notification au vendeur.<\/li><li>Les frais de retour sont \u00e0 votre charge, sauf si l&rsquo;article est d\u00e9fectueux ou incorrect.<\/li><\/ul><p><strong><br>Les<\/strong> <strong>exemptions<\/strong> au droit de r\u00e9tractation sont les suivantes :<\/p><ul><li>Articles personnalis\u00e9s ou faits sur commande<\/li><li>Produits p\u00e9rissables<\/li><li>Contenu num\u00e9rique apr\u00e8s t\u00e9l\u00e9chargement<\/li><li>Articles clairement personnalis\u00e9s<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0fde63 e-flex e-con-boxed e-con e-parent\" data-id=\"a0fde63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f02746 elementor-widget elementor-widget-heading\" data-id=\"8f02746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Retours pour cause de dommages, de d\u00e9fauts ou d'articles incorrects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42eb06d elementor-widget elementor-widget-text-editor\" data-id=\"42eb06d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous recevez un article qui est :<\/p><ul><li>Endommag\u00e9<\/li><li>D\u00e9fauts<\/li><li>Non conforme \u00e0 la description<\/li><\/ul><p><br>Vous devez signaler le probl\u00e8me au vendeur dans les <strong>7 jours<\/strong> suivant la livraison par l&rsquo;interm\u00e9diaire de la plateforme. Le vendeur est tenu de <\/p><ul><li>Proposer un remplacement (si disponible)<\/li><li>vous rembourser int\u00e9gralement (y compris les frais de retour, le cas \u00e9ch\u00e9ant)<\/li><\/ul><p><br>En cas de litige ou de non-r\u00e9ponse, vous pouvez soumettre le probl\u00e8me au service d&rsquo;assistance de Resail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2122b5b e-flex e-con-boxed e-con e-parent\" data-id=\"2122b5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75afcdd elementor-widget elementor-widget-heading\" data-id=\"75afcdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Conditions de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58cb5c1 elementor-widget elementor-widget-text-editor\" data-id=\"58cb5c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour pouvoir b\u00e9n\u00e9ficier d&rsquo;un retour :<\/p><ul><li>L&rsquo;article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l&rsquo;avez re\u00e7u.<\/li><li>Il doit \u00eatre renvoy\u00e9 dans son emballage d&rsquo;origine (le cas \u00e9ch\u00e9ant).<\/li><li>Les articles retourn\u00e9s sans autorisation pr\u00e9alable peuvent ne pas \u00eatre accept\u00e9s<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9803af e-flex e-con-boxed e-con e-parent\" data-id=\"b9803af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11d2585 elementor-widget elementor-widget-heading\" data-id=\"11d2585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Traitement des remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef8c2c8 elementor-widget elementor-widget-text-editor\" data-id=\"ef8c2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Les remboursements sont effectu\u00e9s par le biais du mode de paiement initial.<\/li><li>Une fois que le vendeur a re\u00e7u et approuv\u00e9 l&rsquo;article retourn\u00e9, le remboursement est effectu\u00e9 dans un d\u00e9lai de <strong>5 \u00e0 10 jours ouvrables<\/strong>.<\/li><li>Les frais de transaction ou de traitement peuvent ne pas \u00eatre rembours\u00e9s, sauf si le retour est d\u00fb \u00e0 une faute du vendeur.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5340ba1 e-flex e-con-boxed e-con e-parent\" data-id=\"5340ba1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02bb005 elementor-widget elementor-widget-heading\" data-id=\"02bb005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Politiques sp\u00e9cifiques aux vendeurs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4211962 elementor-widget elementor-widget-text-editor\" data-id=\"4211962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certains vendeurs peuvent proposer des fen\u00eatres de retour prolong\u00e9es ou d&rsquo;autres conditions de retour. Ces conditions doivent \u00eatre clairement indiqu\u00e9es sur la page produit du vendeur. Si aucune politique suppl\u00e9mentaire n&rsquo;est mentionn\u00e9e, la politique standard de Resail s&rsquo;applique.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-046cb94 e-flex e-con-boxed e-con e-parent\" data-id=\"046cb94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f4bb7 elementor-widget elementor-widget-heading\" data-id=\"f1f4bb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Contact et assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbf5be9 elementor-widget elementor-widget-text-editor\" data-id=\"bbf5be9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez des difficult\u00e9s \u00e0 r\u00e9soudre un probl\u00e8me de retour ou de remboursement avec un vendeur, veuillez contacter le service d&rsquo;assistance de Resail \u00e0 l&rsquo;adresse suivante<\/p><p><a href=\"mailto:info@resail.org\">\ud83d\udce7 <strong>info@resail.org<\/strong><\/a><br>\ud83c\udfe2 <strong>Resail Group BV<br> Nachtegalenlaan 20 1871BE Schoorl Pays-Bas<\/strong><br><br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement Date d&rsquo;entr\u00e9e en vigueur : 1er mai 2025Derni\u00e8re mise \u00e0 jour : 1er mai 2025 Chez Resail.org, nous voulons que vous soyez satisfait de votre achat. Cette politique de retour et de remboursement explique comment les retours, les annulations et les remboursements fonctionnent sur notre plateforme. 1. Mod\u00e8le de [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-55757","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour - Resail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.resail.org\/fr\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - Resail\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et de remboursement Date d&rsquo;entr\u00e9e en vigueur : 1er mai 2025Derni\u00e8re mise \u00e0 jour : 1er mai 2025 Chez Resail.org, nous voulons que vous soyez satisfait de votre achat. Cette politique de retour et de remboursement explique comment les retours, les annulations et les remboursements fonctionnent sur notre plateforme. 1. Mod\u00e8le de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.resail.org\/fr\/politique-de-retour\/\" \/>\n<meta property=\"og:site_name\" content=\"Resail\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T09:49:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.resail.org\/fr\/politique-de-retour\/\",\"url\":\"https:\/\/www.resail.org\/fr\/politique-de-retour\/\",\"name\":\"Politique de retour - Resail\",\"isPartOf\":{\"@id\":\"https:\/\/www.resail.org\/fr\/#website\"},\"datePublished\":\"2025-05-06T07:02:25+00:00\",\"dateModified\":\"2025-09-04T09:49:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.resail.org\/fr\/politique-de-retour\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.resail.org\/fr\/politique-de-retour\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.resail.org\/fr\/politique-de-retour\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.resail.org\/fr\/accueil\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retour\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.resail.org\/fr\/#website\",\"url\":\"https:\/\/www.resail.org\/fr\/\",\"name\":\"Resail\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.resail.org\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.resail.org\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.resail.org\/fr\/#organization\",\"name\":\"Resail (en anglais)\",\"url\":\"https:\/\/www.resail.org\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.resail.org\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.resail.org\/wp-content\/uploads\/2024\/04\/cropped-Resail_logo_staand.png\",\"contentUrl\":\"https:\/\/www.resail.org\/wp-content\/uploads\/2024\/04\/cropped-Resail_logo_staand.png\",\"width\":512,\"height\":512,\"caption\":\"Resail (en anglais)\"},\"image\":{\"@id\":\"https:\/\/www.resail.org\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour - Resail","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.resail.org\/fr\/politique-de-retour\/","og_locale":"fr_FR","og_type":"article","og_title":"Politique de retour - Resail","og_description":"Politique de retour et de remboursement Date d&rsquo;entr\u00e9e en vigueur : 1er mai 2025Derni\u00e8re mise \u00e0 jour : 1er mai 2025 Chez Resail.org, nous voulons que vous soyez satisfait de votre achat. Cette politique de retour et de remboursement explique comment les retours, les annulations et les remboursements fonctionnent sur notre plateforme. 1. 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