Privacy Policy for Resail.org

Effective Date: May 1, 2025
Last Updated: May 1, 2025

Resail Group BV (“Resail”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or use resail.org (the “Site”), a for-profit online marketplace operated by Resail Group BV, based in the Netherlands.

This Privacy Policy is drafted in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

1. Who We Are

Controller:
Resail Group BV
Nachtegalenlaan 20; 1871BE Schoorl
Registered in the Netherlands
Email: info@resail.org

2. Data We Collect

We may collect and process the following categories of personal data:

Identification and Contact Information: Name, email address, shipping address, phone number.
Account Data: Username, encrypted password, preferences.
Transaction Data: Purchase history, payment details (handled by third-party payment processors).
Usage Data: IP address, browser type, device information, time zone, and browsing behavior.
Marketing Data: Communication preferences, feedback, and survey responses.
Cookies and Tracking Data: For analytics, user experience, and functionality.

3. How We Use Your Data

We use your personal data for the following purposes:

To create and manage your account
To enable transactions between buyers and sellers
To communicate with you regarding orders, support, or updates
To improve and personalize the Site and services
To comply with legal obligations
To send marketing communications (if you have given consent)

4. Legal Bases for Processing

We process your data based on the following lawful bases:

Contractual necessity: For account creation, order fulfillment, and customer service
Legitimate interests: To improve our services, prevent fraud, and ensure security
Legal obligations: For tax, accounting, and regulatory requirements
Consent: For marketing communications and certain cookies (where applicable)

5. Data Sharing and Disclosure

We do not sell your personal data. We may share it with:

Service Providers and Processors: Hosting providers, analytics providers (e.g. Google Analytics), payment processors (e.g. Stripe), logistics services
Legal Authorities: If required to comply with legal obligations or court orders
Business Transfers: In case of merger, acquisition, or sale of company assets

All third-party processors are bound by data processing agreements in accordance with GDPR.

6. International Transfers

Your data may be transferred outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of data and purpose.

8. Your Rights Under the GDPR

As an EU data subject, you have the following rights:

Right to access your personal data
Right to rectification or erasure
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time (for consent-based processing)
Right to lodge a complaint with a supervisory authority (Autoriteit Persoonsgegevens in the Netherlands)

To exercise any of these rights, contact us at info@resail.org

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential site functionality
Analytics and performance tracking
Personalization

You can manage your cookie preferences via your browser settings or through our cookie banner.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If we learn we have done so, we will delete the data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Resail Group BV
Nachtegalenlaan 20
1871BE Schoorl
The Netherlands
Email: info@resail.org